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For any questions or concerns, our customer care team is always ready to help! You can call us at 8849321835 or send us an email at thewaterlilyco25@gmail.com
FAQ
How to Track Your Order – The Waterlily Co
Tracking your order is easy! Follow these steps:
Order Confirmation: Once your order is placed, you'll receive a confirmation email with your order details.
Tracking Link: As soon as your order is shipped, we'll send you a tracking link via email/SMS.
Track Online: Click the tracking link or visit [Your Website's Tracking Page] and enter your order number to check real-time updates.
If you haven’t received tracking details within the expected time, feel free to reach out to us at thewaterlilyco25@gmail.com. We’re here to help!.
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Delivery Information – The Waterlily Co
We ensure a smooth and reliable delivery experience for all your orders.
Processing Time: Orders are processed within 1-3 business days after confirmation.
Delivery Time:
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Standard Shipping: 5-7 business days (depending on location).
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Express Shipping: 2-4 business days (available at checkout).
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Tracking: A tracking link will be shared once your order is dispatched.
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Shipping Charges: Calculated at checkout based on your location and shipping method.
Note: Delivery timelines will be 7 days .
For any delivery-related queries, contact us at thewaterlilyco25@gmail.com. We’re happy to help!
Exchange & Return Policy – The Waterlily Co
We want you to love your purchase! If you're not completely satisfied, here’s how we can help:
Returns
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We do not offer exchange and return as it is specially crafted for you
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Return request will only be consider if the tag is intact and the request of return is placed within 24 hours.
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Products must be unused, unwashed, and in original packaging with tags intact.
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Returns are only accepted for defective, damaged, or incorrect items.
Exchanges
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Size or design exchanges are allowed within 7 days of delivery.
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The product must be in its original condition (unworn & unwashed).
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Exchange is subject to stock availability.
Refunds
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Refunds are processed as store credit or original payment method after product inspection.
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Shipping charges are non-refundable.
How to Request a Return/Exchange?
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Email us at thewaterlilyco25@gmail.com with your order details.
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Our team will guide you through the process.
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Once approved, send the item back, and we’ll handle the rest!
Note: Customized or discounted items are not eligible for return or exchange.
For any queries, feel free to reach out at thewaterlillyco25@gmail.com—we’re happy to help!
Wash Care Information - The Waterlily Co
To keep your The Waterlily Co t-shirts looking fresh and feeling soft, follow these simple care tips:
Machine Wash Cold – Use a gentle cycle to preserve fabric quality.
Turn Inside Out – Protect prints and colors from fading.
Use Mild Detergent – Avoid harsh chemicals or bleach.
Do Not Tumble Dry – Air dry for best results and fabric longevity.
Iron Inside Out – Use low heat, avoiding direct contact with prints.
No Dry Cleaning – Keep it simple with home washing.
Disclaimer – The Waterlily Co
Color Variation: Actual product colors may slightly vary due to screen resolution and lighting conditions.
Size & Fit: Please refer to our size chart before ordering, as sizing may vary slightly.
Wash Care: Proper care ensures longevity. Fading or minor shrinkage may occur over time with regular washing.
Shipping Delays: While we strive for timely delivery, unforeseen delays due to weather, logistics, or external factors may occur.
Return & Exchange: Items must be returned in original condition. Customized or discounted items are non-returnable.
By purchasing from The Waterlily Co, you agree to our terms and policies. For any concerns, reach out to thewaterlilyco25@gmail.com
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